Terms and conditions

Last modified: November 15, 2024

  • Introduction
  • 1. Definitions
  • 2. About Us
  • 3. Access to Our Platform and Services
  • 4. Intellectual Property Rights and Licence
  • 5. Customer Content
  • 6. Acceptable Use Policy
  • 7. Disclaimers
  • 8. Our Liability
  • 9. Suspension and Termination
  • 10. Contact Us
  • 11. Privacy and Cookies
  • 12. Other Important Terms
  • 13. Governing Law and Jurisdiction

Introduction

Welcome to EnquiryLabs! We are delighted to offer you access to our platform and services. These Terms and Conditions (“Terms”) govern your use of our platform, so please read them carefully. By clicking “Submit,” you agree to be bound by these Terms. If you do not agree, you will not be able to use our platform or services.

1. Definitions

To help clarify these Terms, here are some key definitions:

  • Account: Your personal login credentials required to access certain parts of our site, including our platform.
  • Consumer: A person seeking a vehicle finance quote or applying for finance, either in person or online.
  • Consumer Data: Information entered directly by a consumer via the Customer Site or a third-party site.
  • Content: All text, images, audio, video, code, software, databases, and other information on our site, excluding Customer Content.
  • Contract: The agreement between us and the customer for purchasing a subscription to our services.
  • Customer: The business that has entered into a contract with us for our services.
  • Customer Content: Any content, including consumer data, that you (on behalf of the customer) input into our platform or provide through our services.
  • Customer Site: A website owned and operated by the customer.
  • End User or You: An employee, agent, or contractor of the customer who is authorised to use our services.
  • Intellectual Property Rights: Legal rights such as patents, copyrights, trademarks, and other proprietary rights.
  • Licence: The permission we grant you to use our services.
  • Our Site: Refers to enquirylabs.co.uk.
  • Platform: Our online software applications and tools provided through our site.
  • Services: The subscription services we provide to customers and end users.
  • Subscription: The plan purchased by the customer to access our services.
  • Subscription Fee: The fees paid by the customer for the subscription.
  • Third-Party Service Provider: A third party offering services through our platform, such as SMS or email services.
  • Third-Party Site: A website owned and operated by someone else, used under an agreement with the customer.
  • Virus: Harmful software like viruses, trojans, or malware.
  • We, Us, or Our: Refers to Lothrin Group Ltd trading as EnquiryLabs.
  • User: Anyone using our site.
  • User Content: Any content submitted by a user.

2. About Us

We are Lothrin Group Ltd, trading as EnquiryLabs.

  • Company Number: 15096833
  • Registered Address: c/o Mha Moore & Smalley, Richard House, Preston, Lancashire, PR1 3HP
  • VAT Number: 448 0950 77
  • Website:enquirylabs.co.uk

3. Access to Our Platform and Services

Subscription Requirement

To use our platform and services, you must have a subscription purchased by the customer. Your access begins when the subscription is activated and continues for the duration of the subscription period, including any renewals, provided you comply with these Terms.

Changes to Services

We may occasionally make changes to our services to:

  • Improve functionality or performance.
  • Fix errors or address security issues.
  • Comply with legal or regulatory requirements.

We’ll inform you of significant changes that may affect your use of the services. Minor changes that do not materially impact your experience may be made without prior notice.

Availability

While we strive to keep our services available at all times, there may be occasions when we need to suspend access temporarily, such as for maintenance or updates. We will do our best to inform you in advance unless the issue is urgent or an emergency.

Your Responsibility

Please ensure that you protect your devices from viruses and other security risks when using our services. We recommend using updated antivirus software and keeping your systems secure. We are not responsible for any damage to your hardware or software resulting from your use of our platform.

4. Intellectual Property Rights and Licence

Your Licence to Use Our Services

We grant you a limited, non-transferable licence to use our services for the customer’s internal business operations, provided the customer has paid the subscription fee and you comply with these Terms.

Ownership of Content

Customer Content: The customer retains ownership of any content you upload or provide, including consumer data. You must have the rights and permissions to use and share this content.

Our Content: We own or license all other content on our site and platform, including software, code, and databases.

Restrictions on Use

You are prohibited from:

  • Copying, modifying, or creating derivative works from our platform.
  • Attempting to extract the source code, decompile, or reverse engineer any part of our platform.
  • Using the services to create a competing product or service.
  • Sharing the services with unauthorised third parties.
  • Assisting others in accessing the services unlawfully.

Security Obligations

You must take reasonable steps to prevent unauthorised access to our services. If you become aware of any unauthorised use, you must notify us promptly and cooperate with us to resolve the issue.

5. Customer Content

Your Responsibility

You are responsible for any content you upload or provide through our services. By submitting Customer Content, you confirm that:

  • You have the necessary rights and permissions to use and share the content.
  • The content does not infringe on any third-party rights or violate any laws.

Our Use of Your Content

By providing Customer Content, you grant us the right to:

  • Store, Archive, and Display: We can store, archive, and display your content as necessary to provide our services to you and the customer.
  • Operational Use: Use your content to facilitate and manage finance applications and other services provided through our platform.
  • Anonymous Analytics and Platform Improvement: We may use anonymised data derived from Customer Content to generate analytics, improve our platform, and enhance service efficiencies. This aggregated data does not identify individual users or consumers.

This licence ends when you remove the content from our platform.

Indemnification

If you breach this section, you agree to compensate us for any losses, damages, or expenses arising from your actions, including legal fees.

6. Acceptable Use Policy

Lawful and Ethical Use

When using our services, you agree to:

  • Comply with all applicable laws and regulations.
  • Use the services ethically and responsibly.

Prohibited Actions

You must not:

  • Use the services for any unlawful or fraudulent activities.
  • Send spam or unauthorised mass communications.
  • Introduce viruses, malware, or harmful code.
  • Attempt to gain unauthorised access to our systems or data.
  • Engage in activities intended to harm or harass others.

Prohibited Content

You must not upload, share, or transmit content that:

  • Is offensive, inflammatory, or defamatory.
  • Promotes violence or illegal activities.
  • Discriminates based on race, sex, religion, nationality, disability, sexual orientation, or age.
  • Infringes on others’ intellectual property rights.
  • Violates any legal duty owed to a third party, such as a contractual obligation or confidentiality agreement.

Consequences of Breach

If you violate this policy, we may take actions including:

  • Suspending or terminating your access to our services.
  • Removing offending content from our platform.
  • Issuing a warning to you or the customer.
  • Pursuing legal remedies or reporting to law enforcement.

7. Disclaimers

General Information

Our services are provided for general informational purposes and are not professional advice. We make reasonable efforts to ensure accuracy but do not guarantee that the services will meet your specific needs or be error-free.

No Warranties

We provide the services “as is” without any warranties, express or implied, including:

  • Fitness for a particular purpose.
  • Non-infringement of third-party rights.
  • Compatibility with your hardware or software.

Third-Party Content and Services

We are not responsible for:

  • Content provided by you, the customer, or third parties, including opinions or views expressed.
  • Services offered by third-party service providers accessed through our platform, such as SMS, email, or data validation services.

Your use of third-party services is subject to their terms and conditions.

8. Our Liability

Limitation of Liability

We are not liable for:

  • Any losses or damages resulting from your use of our services, including loss of profits, data loss, or business interruption.
  • Indirect, special, or consequential damages.

Maximum Liability

Our total liability is limited to the amount of subscription fees paid by the customer in the 12 months preceding any claim.

Exceptions

Nothing in these Terms limits our liability for:

  • Death or personal injury caused by our negligence.
  • Fraud or fraudulent misrepresentation.

9. Suspension and Termination

Our Rights

We reserve the right to suspend or terminate your access to our services if you breach these Terms or if the customer’s subscription expires or is terminated.

Upon Termination

  • All rights granted to you under these Terms cease immediately.
  • You must stop using the services and delete any copies of materials obtained through the platform.

10. Contact Us

General Enquiries

For general questions or assistance:

  • Email: enquiries@enquirylabs.co.uk
  • Account Manager: Contact your designated account manager.

Service Issues

For issues related to our services or accounts email accounts@lothrin.com

Complaints

If you wish to make a complaint email management@enquirylabs.co.uk

We are committed to addressing your concerns promptly and professionally.

11. Privacy and Cookies

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

12. Other Important Terms

Transfer of Rights

  • Our Rights: We may transfer our rights and obligations under these Terms to another organisation. We will notify you in writing if this happens.
  • Your Rights: You may not transfer your rights or obligations under these Terms to anyone else without our written consent.

Severability

If any part of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

No Partnership or Agency

These Terms do not create a partnership, joint venture, or agency relationship between you and us. Neither party has the authority to act on behalf of the other.

Events Beyond Our Control

We are not liable for any delays or failures to perform our obligations due to events beyond our reasonable control, such as natural disasters, wars, or technical failures.

Notices

Notices under these Terms must be in writing and delivered to the addresses or emails provided:

  • By Hand or Post: Delivered to the registered address.
  • By Email: Sent to the notified email addresses.

Notices are deemed received:

  • By Hand: At the time of delivery.
  • By Post: On the second business day after posting.

By Email: At the time of transmission unless sent outside business hours, in which case it is deemed received when business hours resume.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Acceptance

By clicking “Login,” you acknowledge that you have read and agree to these Terms and Conditions and our Privacy Policy.

We hope this document provides a clear understanding of our Terms and Conditions. Your trust is important to us, and we’re committed to providing transparent and straightforward information. If you have any questions or need further clarification, please do not hesitate to contact us.